Pocket Concierge

Turn Every Guest Phone into a Revenue Generator

The Smart Service Menu: A frictionless, multilingual digital concierge that helps hotels up-sell services and capture direct bookings. No App download required.

1. THE PROBLEM

Is your hotel leaving money on the table?

❌ Language Barriers: International guests struggle to order services due to language differences.

❌ Lost Upsell Opportunities: OTAs sell rooms, but they don't sell your Spa, your Dining, or your Tours.

❌ Clunky Booking Engines: Complex forms make guests leave before they finish booking.

❌ Data Loss: You don't own the guest data when they book via third parties.

2. THE SOLUTION

Meet the "Smart Service Menu" by 3H DECOR

It’s not just a form. It’s your 24/7 Digital Salesman. It works as a standalone link (Bio Link) or a QR Code that guests can access instantly.

Key Features:

🌐 Auto-Language Detection: The system automatically detects if the guest's phone is in French or English and displays the menu in their native language instantly. Zero friction.

✅ "Tick-to-Order" Experience: Guests can pre-order Meals, Airport Transfers, Ski Lessons, or Spa Treatments by simply ticking boxes. Upselling has never been easier.

📲 Mobile-First & App-Free: No heavy apps to download. It works directly in the browser, lightning-fast on any smartphone.

📊 Data Ownership: Capture real emails, phone numbers, and preferences directly. Build your customer database, not the OTA's.

3. HOW IT WORKS

The "Pre-Arrival" Revenue Flow:

Instead of waiting for guests to arrive, capture their interest while they are excited about their trip.

STEP 1: SHARE & CONNECT Embed your Smart Link in your automated "Booking Confirmation" emails or send it via WhatsApp/SMS to guests 3-7 days before arrival. (Perfect for capturing OTA guests who booked room-only).

STEP 2: BROWSE & CUSTOMIZE Guests open the link on their mobile. They browse your visual menu and tick boxes to pre-order Airport Transfers, Romantic Setups, or Meal Plans.

STEP 3: CONFIRM & PREPARE Your team receives the detailed request instantly via email. You confirm the services and send a payment link if needed. When the guest arrives, everything is ready.

4. STRATEGIC TOUCHPOINTS

Where to place your Smart Link to maximize conversions:

✅ The "OTA Hack": Include the link in the automatic message sent via Booking.com/Airbnb extranet: "Thank you for booking! To customize your stay with Airport Transfer or Spa, click here: [Your Smart Link]".

✅ Direct Channels: Embed inside your Website’s "Book Now" button or put it in your Instagram/Facebook Bio.

✅ WhatsApp/Messenger: Send a friendly welcome message with the link as soon as a booking is made.

✅ On-Site: Printed QR Codes at Reception and in Guest Rooms for impulsive orders.

5. USE CASES

Where to use your Smart Link:

In-Room: QR Code standee for Room Service & Spa booking.
Social Media: "Link in Bio" for Instagram & Facebook (Direct Booking).
Pre-Arrival: Send the link via email to guests before they arrive to upsell transfers and tours.
Reception: Business cards with QR code for quick inquiries.

6. PRICING PLANS

Flexible investment for every stage of your business.

OPTION A: MANAGED CLOUD (Subscription)

Best for Hotels/Resorts wanting a hassle-free solution.

• Setup Fee: $350 CAD (One-time)

Includes: Branding customization, Menu setup, QR Code design.

• Monthly Fee: $30 CAD / month (Billed Annually)

Includes: High-speed Hosting, SSL Security, 24/7 Technical Support.

• Domain: o-vn.com/your-resort

OPTION B: SELF-HOSTED (One-time Purchase)

Best for larger properties wanting full control & data privacy.

• One-time License: $1,500 CAD

• No Monthly Fees.

• Includes:

- Full Source Code handover.

- Installation on your own Hosting/Domain.

- 3-Month Warranty & Bug Fixes.

• Domain: your-website.com/menu

7. ABOUT US

We are a creative studio specializing in elevating hotel brands. From 4-Star Resort Web Systems to immersive Media Production, we combine Design Thinking with Technical Excellence.

Oliver: Tech Lead & Systems Architect.
Henry: Creative Director & Visual Specialist.

Ready to upgrade your Guest Experience?

👉 Try the Live Demo: https://o-vn.com/demo

3H Decor - Visual & Content Studio